Supplier Grievance

Grievance Procedure

Sol Savransky Diamonds, Inc. has established this grievance procedure to hear concerns about circumstances in its operations, statements, supply chain procedures or OECD supply chain involving diamonds and minerals from conflict-affected and high-risk areas.

Irene Savransky is responsible for implementing and reviewing this procedure.

Concerns can be raised by interested parties via email or telephone to:

Irene Savransky

Tel: 212-282-1100

Email: irene@savransky.com

On receiving a complaint, we will aim to:

• get an accurate report of the complaint;

• explain our complaint procedure;

• find out how the complainant would like it handled;

• decide who is the appropriate person internally to handle the complaint, or help redirect the complaint to another entity, such as the relevant supplier, or a relevant industry body;

• where the issue can be handled internally, seek further information where possible and appropriate;

• identify any actions we should take, or monitor the situation;

• advise the complainant of any decisions or outcomes; and

• keep records on complaints received, and the internal process followed, for at least five years.

Signed/endorsed:

 

Irene Savransky

August 2022

 

Sol Savransky Diamonds, Inc. ensures that the person / company filing this grievance shall do so without fear of blowback, retaliation, dismissal, or harassment. The grievance filed shall remain confidential.

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Affiliated Trade Organizations:
CBG

Continental
Buying Group

DMIA

Diamond Manufacturers
& Importers Association

JBT

Jewelers Board
of Trade

DDC

Diamond Dealers Club

RJO

Retail Jewelers Association

JVC

Jewelers Vigilance Committee

JCK

JCK

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